Fairwell Finance Limited
Customer Grievance Redressal
Fairwell Finance Limited has put in place a Board-approved Customer Grievance Redressal Mechanism in accordance with the instructions issued by the Reserve Bank of India (RBI) and in compliance with the directions of the Hon’ble High Court of Delhi. The objective of this mechanism is to ensure prompt, effective and fair resolution of customer complaints.
Regulatory References, along with the Order of the Hon’ble High Court of Delhi
Reserve Bank of India
CEPD.CO. PRS/5985/13-01-00812023-24
November 07, 2024
Reserve Bank of India
CEPD.CO. PRDI/51127113-01-00812023-24
December 02, 2024
Directions of the Hon’ble High Court of Delhi, issued in the matter of
W.P.(C) 1665912022 & CM APPL. 5251012022
Escalation Matrix
| Level | Authority | Contact Details | Resolution Time |
|---|---|---|---|
| Level-1 | Grievance Redressal Officer | compliance@fairwellfinancials.com+91 91754 13853 3rd Floor, Metropole Building, Bund Garden Road, Pune, Pune, Pune City, Maharashtra-411001, India. | Up to 7 working days |
| Level-2 | Nodal Officer | complaints@fairwellfinancials.com+91 91754 13853 | Up to 15 working days |
Level-1
Grievance Redressal Officer
compliance@fairwellfinancials.com+91 91754 138533rd Floor, Metropole Building, Bund Garden Road, Pune, Pune, Pune City, Maharashtra-411001, India.
Up to 7 working days
If your complaint is not resolved at Level 1 within the indicated timeline, or you are not satisfied with the resolution, you may escalate it to Level 2. Both levels can also be reached by phone at +91 91754 13853.
Grievance Redressal Officer
Mr. Aryan Goyal
3rd Floor, Metropole Building, Bund Garden Road, Pune, Pune, Pune City, Maharashtra-411001, India.
Between 10.00 am and 6.00 pm from Monday to Saturday, except on public holidays and banking holidays.